Complaints

Complaints Policy for Watch My Style

Effective Date: 18th October 2023

1. Our Commitment

At Watch My Style, we take your satisfaction seriously. We may be a small business, but we have big aspirations when it comes to providing you with the best service possible. If you ever encounter an issue or have a concern, this Complaints Policy is our promise to you that we'll listen, address, and resolve your complaints in a friendly and efficient manner.

2. How to Make a Complaint

We've kept it simple to get in touch with us when you have a complaint. You can reach out to us through any of the following means:

  • Contact Us: Use the contact form on our website to send us your complaint. We're just a click away!

  • Email: Send an email to support@watchmystyle.co.uk, and be sure to include "Complaint" in the subject line. We're ready to hear from you.

When you make a complaint, please provide the following information:

  • Your name and the best way to reach you.
  • A clear, concise description of your complaint, along with any relevant dates and details.
  • Any documents or additional information that might help us understand your concern.

3. What to Expect

Once your complaint reaches us, we will acknowledge it within 7 business days. This acknowledgment will include:

  • A unique reference number for your complaint.
  • An estimated timeframe for when we'll get back to you with a resolution.

4. We're On It

Your complaint is our priority, and we'll get to work right away. Our small but dedicated team will thoroughly investigate the matter, gather the facts, and strive to understand your perspective.

5. A Resolution That Works for You

Our aim is to resolve your complaint as swiftly as we can. We will notify you of the resolution within 28 business days. This resolution may involve:

  • An explanation or clarification of the issue.
  • Steps we've taken to address and resolve the complaint.
  • If applicable, a refund, compensation, or other appropriate remedies.

If we need a bit more time to investigate and address your complaint, we'll keep you informed and provide a new timeframe.

6. Your Privacy Is Our Priority

Your privacy matters to us. We treat all complaints with the utmost confidentiality and handle your personal information with care, in line with our Privacy Policy.

7. We're Eager to Improve

We value your feedback, and every complaint we receive is an opportunity for us to learn and grow. Your insights help us enhance our services and better serve you.

8. Need More Info or Assistance?

If you have questions or need additional information regarding our Complaints Policy, please feel free to contact us:

support@watchmystyle.co.uk

9. Keeping You Informed

We'll ensure you stay updated on any changes to our Complaints Policy. Any updates will be communicated on our website.

Thank you for choosing Watch My Style. We appreciate your trust in us and your feedback. We're here to make things right and continue serving you with care and dedication.